Once the BLUE solution has been deployed, it needs to be supported. And that’s what our Global Service Desk is for. Global brands produce packaging and marketing material 24/7 all over the world and BLUE experts are always available for active issue tracking and resolution.

Our support service includes:

  • Worldwide service desk resources in Chicago, London, Singapore and Chennai
  • Structured ITIL v3 based service delivery including SOPs for Incident, Change, Problem, Request, Access and Security
  • Modern ITSM (Information Technology Service Management) tools and services including Ticketing System and Knowledge Repository
  • Applications monitoring, surveillance and analysis 
  • Experienced Application, Infrastructure, Process and Graphics Arts experts
  • Multilingual global service desk
  • Fully measured and published Service Level Agreement (SLA) parameters

In addition to the above, we offer many on-site options, including transition personnel and permanent placements who are experts in your processes and BLUE deployment and serve as a liaison across global brand teams and a technical/process resource. This can include a wide range of services, including:

  • Asset-optimization and upload services for efficiency and accuracy
  • Content management with complex graphics files experience
  • Administer/maintain site configurations through the administration interface
  • Maintain/administer asset library, workflow and online proofing modules. Including company/contact/user, security maintenance and administration, file type configuration, custom field maintenance and administration, workflow template maintenance and population activities
  • Create/distribute system reports as required
  • Assist with client site training and demonstrations
  • Gather new client requests and requirements from the client sponsor and coordinate with Client Relationship Manager and onsite team
  • Support/contribute to site testing to support new features/upgrades
    • Provide onsite application support as required for the client end users